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The National 9-1-1 Education Coalition is encouraging public safety officials, schools, government officials and industry leaders to engage in this national effort to educate the general public about the importance and appropriate use of 9-1-1 services. To support this endeavor, the Coalition has launched the
9-1-1: The Number to Know awareness campaign. This campaign is designed to help citizens of all ages recognize the importance of 9-1-1 and their role when calling 9-1-1.

The City of Clinton's 911 Communications Center supports "The Number to Know" awareness campaign and offers these helpful message about what you need to know when you call 9-1-1.

Know Where You Are: Where are you right now?  Could you tell 9-1-1 exactly where to find you?.

Donít Text to 9-1-1: Clinton's 9-1-1 call center is not able to accept text messages, photos and video.  A voice call continues to be the best way to reach 9-1-1.

Use a Landline: Whenever possible, use a landline to call 9-1-1. Cell phone calls arenít always routed to the closest call center and it takes time to transfer your call to the call center.

Stay Calm & Ready to Listen:  9-1-1 is here to help you through until help arrives.  Be ready to listen and follow directions.

Location, Location, Location: When calling 9-1-1, the first thing youíll be asked to provide is the location of the emergency youíre reporting.
The call taker may not automatically know your location or may ask you to confirm it. Tell the call taker the location of the emergency. Provide landmarks such as cross streets and mileposts. Always be aware of your surroundings.

Know your cell well
The current 9-1-1 system is designed for voice communications only.
Texting 9-1-1 is not an option in most locales; you must dial 9-1-1 and speak with a call taker.
Lock your keypad when youíre not using your phone, so 9-1-1 isnít dialed by mistake. For the same reason, donít put 9-1-1 on speed dial.
Do not give old phones to children as toys. A wireless phone with no active service can still call 9-1-1.
If you accidentally call 9-1-1, stay on the line and tell the receiver that you do not have an emergency.

9-1-1 is for emergency use only
Call 9-1-1 for emergencies only.
It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.
9-1-1 is the right number to call in an emergency when a prompt response is needed.

Remain calm, be prepared
Try to stay calm, listen carefully, give information and follow all instructions.
In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference.
Knowing when to call and what to expect when you phone 9-1-1 can help reduce fear and feelings of helplessness in an emergency.

Help 9-1-1 help you
The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.
If you dial 9-1-1 for a non-emergency matter, you are tying up resources that could be needed in a real emergency.
You can save a life! Follow all instructions the 9-1-1 call taker gives you, and donít hang up until the call taker does.
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