Calling 911 is very stressful and it's easy to feel overwhelmed. 911 call-takers are trained to guide callers through the experience, but knowing what to expect can help make the 911 call go smoothly and get emergency help where and when it's needed.
Here's How: Stay calm. It's important to take a deep breath and not get excited. Any situation that requires 911 is, by definition, an emergency. The dispatcher or call-taker knows that and will try to move things along quickly, but under control. Know the location of the emergency and the number you are calling from. This may be asked and answered a couple of times but don't get frustrated. Even though we may be able to see your location on the computer screen -- we are still required to confirm the information. If for some reason you are disconnected, at least police and fire units will know where to go and how to call you back.
As the call progresses, you may hear clicking - do not hang up! Wait for the call-taker to ask questions, then answer clearly and calmly. If you are in danger of assault, the dispatcher or call-taker will still need you to answer quietly, mostly "yes" and "no" questions. Let the call-taker guide the conversation. He or she is typing the information and relaying your situation to units in the field.. and may seem to be taking forever. There's a good chance, however, that emergency services are already being sent while you are still on the line. Follow all directions. In some cases, the call-taker will give you directions. Listen carefully, follow each step exactly, and ask for clarification if you don't understand. Keep your eyes open. You may be asked to describe victims, suspects, vehicles, or other parts of the scene. Do not hang up the call until directed to do so by the call-taker.
Tips: No matter what happens - Stay Calm.
Cell phones may not tell the call-taker where you are. Try to look for street signs, business names and other landmarks.
Never program 911 into your automatic dialer (phone memory). You're not going to forget the number and accidental 911 calls are more likely with auto-dialers. If someone calls 911 and doesn't speak, emergency services must still be dispatched.