The City of Clinton Public Safety Communications Center strives to provide the most effective emergency and non-emergency communications possible. To attain this goal we must establish professional standards and attract, train, and retain the qualified employees nessessary to provide this service.
Provide the most effective emergency communications possible for the citizens of and visitors to the City of Clinton
Provide all public safety field personnel with professional communication services with empasis on safety, accuracy, and cooperation.
Provide good jobs to competent people.
Establish a relevant and effective training program
Maintain professional standards.
Assist other public safety departments and outside agencies whenever possible.
The City of Clinton -
has instituted a rapid emergency notification and Weather Warning service called CodeRED®. The system distributes emergency messages and weather alaerts via telephone to targeted areas or the entire city at a rate of 1,000 calls per minute. CodeRED® employs a one-of-a-kind Internet mapping capability for geographic targeting of calls, coupled with a high speed telephone calling system capable of delivering customized pre-recorded emergency messages and severe weather alerts directly to homes and businesses, individuals and answering machines. You can register today to be added to the emergency call list.
Clinton's CodeRED system can be used in case of major fires, chemical spills, evacuations, lock downs, natural disasters, abductions, major water system problems, bomb threats and other emergencies. Calls can be geographically targeted for localized messaging. If widespread, the entire community could be called in a matter of minutes.
Residents, who live inside the Clinton City limits, are welcome and encouraged to enter their contact information for home, business and mobile phones so they may be contacted by the system in the event of an emergency. It is important for residents and businesses to register, especially if they use unlisted numbers, cell phones or VOIP. Those who do not register their address and phone number may not be notified with CodeRED in the case of an emergency.
CodeRED Frequently Asked Questions: CLICK HERE
Registration is confidential, free and easy.
CLICK HERE TO REGISTER YOUR INFORMATION
Or just text ClintonTN to 99411
NEED HELP WITH CodeRED?
CALL (TOLL FREE) 866-939-091
What is CodeRED?
The CodeRED Emergency Notification System is a fast communication service allowing Clinton City officials to notify citizens of an emergency situation. It enables us to provide mass notification quickly and easily. This service is free to all Clinton City residents and businesses.
How will I benefit from this service?
This highspeed telephone system will allow the City to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.
What do I have to do to receive this benefit?
To receive CodeRED and Weather Warning Calls, you must register your home, cell phone, or business phone number in the CodeRED database.
How does it work?
CodeRED delivers the important message through a highspeed telephone calling system to a phone number on the CodeRED database. City 911 Emergency Dispatchers will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A prerecorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.
What should I do if I receive a CodeRED message?
* Listen Carefully
* Follow Instructions
* Don’t hang up until you hear the whole message
(the message will not be repeated)
* DO NOT call 911 unless instructed to do so (You will only tie up emergency lines)
What should I do if I don’t receive a message?
Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away.
Will the system work with cell phones?
Yes. But, your cell phone number needs to be associated with your address. We encourage you to register your cell phone number.
What is CodeRED used for?
CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.
How Do I Register?
See the enrollment links and information below. The following information is required to add a telephone number into the "CodeRED" database: first and last name; address (physical address, no P.O. boxes); city; state; Zip Code; and primary phone number. A primary phone number is most likely the identified home phone number. An alternate phone number, such as a mobile phone, can also be entered and both the primary and alternate line will be contacted in the event of an emergency. The system works with cellular phones but requires a street address. When entering information, please fill out all of the screens because the newest data entered will replace the old data. For those who are hearing impaired, the sign up form offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. Residents without Internet access may have a family member or friend assist them or call the Clinton City Police Dispatch at 865-457-3112 (Mon-Fri, 10am - 5pm). THIS SYSTEM WILL BE USED FOR EMERGENCY PURPOSES OR NOTIFICATION OF INFORMATION CONSIDERED TO BE VITALLY IMPORTANT. Examples of times when the CodeRED system could be utilized: drinking water contamination, utility outage, evacuation notice, missing person, fires or floods, bomb threat, hostage situation, chemical spill or gas leak, and other emergency incidents where rapid and accurate notification is essential for life
What is CodeRED Weather Warning?
CodeRED WEATHER WARNING - A BONUS FEATURE
Clinton residents can also sign up for CodeRED Weather Warning while signing up for CodeRED. The CodeRED Weather Warning will automatically call citizens when severe weather (tornado, flash flood, and severe thunderstorm) warnings are issued by the National Weather Service for your address. The CodeRED Weather Warning System calls only when warnings are issued and only if your address is in the path of the storm.
What message will I receive from CodeRED Weather Warning?
CodeRED Weather Warning will deliver a prerecorded alert message directly to resident’s phones in the projected path of the severe weather. The system automatically sends these notifications 365 days a year providing residents the needed time to prepare. This becomes even more critical if a tornado comes through the area during the night, when television, radio broadcasts and sirens may be ineffective.
How Does CodeRED Weather Warning Work?
CodeRED Weather Warning uses new polygon warning methodologies based on “Storm Based Warnings” direct from the National Weather Service and contacts only those in the affected areas, eliminating many false alarms associated with prior notification methods. CodeRED Weather Warning monitors each NWS bulletin to determine the severity of the warning and the exact area(s) affected coupled with the predicted heading of the threatening storm. CodeRED Weather Warning then creates a calling database of all subscribers within the projected area of the severe weather. This calling database is then immediately submitted to the CodeRED Weather Warning automated calling system. By eliminating the need for human intervention to active warnings we have significantly decreased the response time for fast moving storms.
CLICK HERE TO REGISTER YOUR INFORMATION
Or just text ClintonTN to 99411
NEED HELP WITH CodeRED?
CALL (TOLL FREE) 866-939-0911
HOW DID THE IDEA DEVELOP?
Great Britain was the first country to establish a universal emergency telephone number. Since 1937 any individual in the United Kingdom has been able to dial 999, receive a prompt response, and have his or her request for assistant quickly and efficiently directed to the proper agency. Belgium has adopted 900 as its uniform emergency number. Denmark has provided 000,and in Sweden the caller dials 80 000. Several of these systems are directed primarily toward the provision of emergency medical services. Other countries which have provided three or two-digit emergency number, either universally or for large population segments, include West Guam, Caracas, Venezuela, which developed its system in 1963 with the help of the United States; and Winnipeg, Canada, where the system has been in service since 1959. Canada is currently developing a national system utilizing 9-1-1 and Japan has implemented 1-1-9 throughout their country.
911 IN THE UNITED STATES
In January of 1968, the American Telephone System and Telegraph Company announced that within its serving areas the digits 9-1-1 were available for installation on a national scale as the single emergency telephone number. Although numerous public safety officials and individuals at various government organizational levels had long expressed keen interest in the establishment of such a number, the AT&T announcement was primarily prompted by the 1967 recommendation of The President's Commission on Law Enforcement and Administration of Justice that "wherever practical a single (police emergency) number should be established within a metropolitan area and preferably over the entire United States".
Further stimulus toward the creation of a nationwide number was provided by the Commission on Civil Disorders and Federal Communications Commission which urged the telephone industry to provide a three-digit emergency telephone number. These various recommendations had in turn received impetus from growing public concern over the increase in crime, accidents, and medical emergencies and from Federal Government awareness that current emergency reporting methods were inadequate and that in a population as large and as mobile as ours, a common emergency number made sense.
In response to these concerns, the Federal Government in March of 1973, through the Office of Telecommunications Policy, Executive Office of the President, issued National Policy Bulletin Number 73-1 endorsing the concept of 9-1-1 and urging its nationwide implementation.
The choice of the specific number, 9-1-1, was based primarily on cost factors, the comparative ease with which telephone company equipment could be modified to accept the number and on other considerations which indicated that the combination of the digits 9-1-1 would be easily remembered and dialed by most persons.
FIRST 911 CALL
The first 9-1-1 call in the United States came from Haleyville, Alabama. Was made by Alabama Speaker of the House, Rankin Fite on February 16, 1968 to Tom Bevill, a U.S. Representative.
Calling 911 is very stressful and it's easy to feel overwhelmed. 911 call-takers are trained to guide callers through the experience, but knowing what to expect can help make the 911 call go smoothly and get emergency help where and when it's needed.
Know the difference between calling 911 from a landline phone and calling 911 on a cell phone. If you choose to call 911, know what to expect and how to react.
Stay calm. It's important to take a deep breath and not get excited. Any situation that requires 911 is, by definition, an emergency. The dispatcher or call-taker knows that and will try to move things along quickly, but under control.
Know the location of the emergency and the number you are calling from. This may be asked and answered a couple of times but don't get frustrated. Even though we may be able to see your location on the computer screen -- we are still required to confirm the information. If for some reason you are disconnected, at least police and fire units will know where to go and how to call you back.
As the call progresses, you may hear clicking - do not hang up!
Wait for the call-taker to ask questions, then answer clearly and calmly. If you are in danger of assault, the dispatcher or call-taker will still need you to answer quietly, mostly "yes" and "no" questions.
Let the call-taker guide the conversation. He or she is typing the information and relaying your situation to units in the field.. and may seem to be taking forever. There's a good chance, however, that emergency services are already being sent while you are still on the line.
Follow all directions. In some cases, the call-taker will give you directions. Listen carefully, follow each step exactly, and ask for clarification if you don't understand.
Keep your eyes open. You may be asked to describe victims, suspects, vehicles, or other parts of the scene.
Do not hang up the call until directed to do so by the call-taker.
No matter what happens - Stay Calm.
Cell phones may not tell the call-taker where you are. Try to look for street signs, business names and other landmarks.
Never program 911 into your automatic dialer (phone memory). You're not going to forget the number and accidental 911 calls are more likely with auto-dialers. If someone calls 911 and doesn't speak, emergency services must still be dispatched.
In most situations, when you call 911, emergency responders can find you - even if you don't know where you are or can't communicate. That's because calling 911 from a landline (a telephone connected to the lines on the poles) makes a computer in the dispatch center show the number and address of the phone you're using.
Cell Phones Don't Work the Same
When you make a 911 call on a cell phone, you are sending signals through the air. The tower that picks up your phone's signal may be near, but it isn't enough to tell the dispatcher where to find you.
The Federal Communications Commission has required that all wireless carriers be able to pinpoint your location for the 911 dispatchers, but the rule is coming in phases and there are plenty of exceptions.
Location, Location, Location
When you call 911 from a cell phone, there are two pieces of information the call-taker needs to know immediately:
Tell the call-taker which city you're calling from.
Tell the call-taker what type of emergency you have.
Different emergency services may use different dispatch centers. With the right information, the call-taker will transfer you to the right center.
Any Phone Will Do
Wireless carriers are required to complete 911 calls, even when the phone is not activated. Any phone that turns on and can receive a signal is capable of making a 911 call. The problem is: if the phone you're using isn't activated, there isn't a phone number assigned to it. That means if you're disconnected from the dispatch center, you must call 911 back. They will not have a way to call you.
Stay calm be clear
Professional call-takers are trained to get information from you. They will ask all the relevant questions. Listen carefully, and answer as concisely as possible. Remember, responders can only respond if they know where they're going. Make sure you get the location as detailed as possible.
The FCC says 30% of all 911 calls come from cell phones. With this simple advice, you can summon the help you need from your cell phone.
Sometimes it’s necessary to call 911 to report a crime that is occurring, a potential immediate threat, the sudden severe illness or injury of yourself or someone else, or for numerous other reasons. There are also plenty of situations that may warrant a call to the police, a hospital or the fire department,.. but may not be emergencies. In other words, sometimes it isn’t necessary to call 911 because the situation you plan to report is not immediate, not immediately hazardous, or is too minor to require police, firefighter or emergency medical visiting you right away.
911 exists to deal with emergency situations. An emergency in this sense can be defined as one that poses immediate danger to yourself or other people.
Here are a couple ideas of an emergency:
Someone becomes suddenly dangerously ill.
Someone crashes a car in front of you.
You notice smoke in your home or that of a neighbor’s.
You hear gunshots.
You see or hear an incident of domestic violence
In these cases and in numerous others, calling 911 is a completely justifiable act.
There are times when you might simply want to report the results of a minor crime, have a simple question, or report the theft of a small item. In these cases, instead of calling 911 you should call the police (865-457-3112) and fire department’s (865-457-2131) regular phone number. Ask yourself whether a situation can wait for a few hours or needs to be handled right away.
The trouble with calling 911 when no emergency truly exists is that you run the risk of taking up a dispatcher's time when you don’t really need to. This could make it harder for someone with a truly emergent situation to reach 911 when needed. 911 doesn’t exist to answer simple questions, but instead exists solely to help dispatch emergency crews as needed when a crime, serious illness or immediate fire hazard exists.
Here are a few examples of when not to call 911:
You notice graffiti on your home, or in your neighborhood.
You have a question about the risks of carbon monoxide poisoning but don’t suspect it in your home.
You or a family member has a minor illness.
Your bike is missing when you come home.
Your pet is missing.
You suspect that a neighbor may be a drug dealer or is conducting ongoing illegal activity that doesn’t pose an immediate threat.
You think a neighbor’s animal may be neglected.
These types of situations should all be handled by calling during regular police or fire department hours, or by calling your physician. The goal in determining whether or not to call 911 is to decide whether your situation is truly an emergency. Different rules exist for different people.
A child who is home alone and fears a situation could be an emergency should definitely call 911. Dispatchers tend to want to get these calls even if a child’s report doesn’t really constitute an emergency. If you suspect any situation to be immediately or in the very near future dangerous, then it is important to call 911 instead of waiting.
On the other hand, when you know a situation is not immediately dangerous, and will not result in risk to anyone’s life or major property, don’t call 911. Instead wait, and talk to your local police or fire department, or your doctor or local hospital.
Any time you have doubts about waiting, 911 will of course take your call, and it’s important not to worry about inconveniencing a dispatcher. It is better to be safe than sorry when a potential hazard exists.
911 was created as a universal American emergency number to summon police, ambulance, or fire service help. According to The National Emergency Number Association (NENA), approximately 200 million 911 calls are made in the U.S. each year.
911 is meant for emergencies. There are certainly times when you should call 911 rather than go to the doctor. It's also important to know how to be a good 911 caller.
Unfortunately, not every call to 911 is an emergency. Some callers are seeking information rather than help. Others are simply abusing the system. In fact, in every state, it's illegal to call 911 without an emergency.
Here are our picks for worst reasons to call 911.
1. Testing to See if the Phone Works
911 will always be answered, but that doesn't mean it should be called. The Clinton City E911 Communications Center is responsible for answering all wireless 911 calls that come into our center. Several 911 centers, across the nation, say that every year on Christmas morning, they receive an increase in 911 calls from cell phones given as gifts. These calls take up valuable communication lines and may block emergency calls from making it to a dispatcher.
2. Getting the Number for the Police Department
When callers need a non-emergency number for police, fire, or ambulance, they should call 411, not 911. Any time a caller feels his or her life is in danger, he or she should call 911 - otherwise, use a non-emergency number.
3. To Ask the Police-Fire-Ambulance Agency a Question
If a caller is not in need of assistance immediately, 911 is probably the wrong number to call. When calling to ask a question and not to request immediate assistance, call the department's non-emergency number.
4. Teaching Kids to Call 911
While it is exremely important to teach kids to call 911, it's a really bad idea to actually have them do it when there is no emergency. Kids learn by example. If mom and dad seem to think it's OK to call 911 just to practice, then they will, too.
5. To Get a Cat Out of a Tree
Calling for help with animals in distress is perfectly fine - just don't call 911. Only call 911 regarding animals if the animal is endangering humans. 911 is intended for human emergencies only, all calls to request assistance for animals lost or in distress should go to an agency's non-emergency number.